Last updated April 5, 2024

* All orders ship within 1-3 business days via Canada Post from Richmond Hill, Canada.

* At the moment we only ship to Canada and the United States.

We have several delivery options available, and the weight of your order and your shipping address can directly affect the cost and speed of shipping.

• Shipping options for Canadian customers via Canada Post:

- Regular Letter-Mail (1 to 10 business days)  (No tracking available)
- Expedited Parcel (1 to 4 business days)  (Tracking available)
- Xpresspost (1 to 2 business days)  (Tracking available)
- Priority (1 business day) (Tracking available)
- Free Standard Shipping for orders over CA$70.00 (3 to 9 business days)(Tracking available)

• Shipping options for US customers via Canada Post:

- Expedited Parcel USA (3 to 5 business days) (Tracking available)
- Tracked Packet USA - (4 to 7 business days) (Tracking available)
- XpressPost (2-7 business days) (Tracking available)
- Free Standard Shipping for orders over US$70.00 (4 to 8 business days)(Tracking available)

Tracking your order
We will include your order's tracking info in the shipping confirmation email we send you. However some shipping methods do not have tracking option. Please refer to the section above for more info on what services do not have tracking available. If you haven't received a shipping confirmation email, please check your spam/junk folder.

Reporting a non-delivery
The shipping dates mentioned above are merely estimates, and that a variety of circumstances, including weather conditions, random customs controls, postal service errors, etc. can impact how quickly packages are delivered. If delivery is delayed by over 4 weeks we can cancel your order and give you a full refund for any unreceived items. Alternatively we can send your order again.

To report a non-delivery:
- Email us at info@joojoopaper.com
- or contact us through our contact form here: https://joojoopaper.com/pages/contact