Last updated March 22, 2023

Return Policy
Thank you for choosing JooJoo Paper! We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, in their original packaging.

Return Process
To return an item, please email us at info@joojoopaper.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your item to the following address:

JooJoo Paper
Attn: Returns
RMA#
107 Cooperage Cres
Richmond Hill, ON L4C9M2
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Your refund only covers the merchandise you return, and the shipping cost is non-refundable unless the error is from our side (Please see the "Exceptions" section)

Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been proceeded.

Cancelations
In order to cancel your order, contact us at info@joojoopaper.com. Requests for cancellations will only be honored if your order has not yet been dispatched.

Exceptions
For defective, damaged, or wrong products, please contact us at info@joojoopaper.com to arrange a refund or exchange. In cases that the error is from our side, we will be responsible for the shipping cost of resending the items to you. 

Please note: To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging.
 

Questions
If you have any questions concerning our return policy, please contact us at: info@joojoopaper.com