We truly hope that you are 100% satisfied with your order, but if for any reason you'd like to return an item please follow the steps below:

      1. Email info@joojoopaper.com within 15 days of receiving your order. In your email, please include your order number
      2. You will receive the return address from us. Note that the return address is different from the one listed on our contact page. So please don't send back your order without contacting us first.
      3. We'll begin processing your refund as soon as we receive the merchandise. Returns will be refunded to the original form of payment (minus the shipping fees). You will be responsible for paying postage on any returns being sent to us. Please note that credits may take up to 2 weeks to appear on your statement.

* To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging.
* Buyers are responsible for return shipping costs.
* Your refund only covers the merchandise you return, and the shipping cost is non-refundable.